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"The best business decision I have made in a long, long time! I'm better connected to my customers and my staff."
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Team Fairbanks is one of the national top producers
in personal banking at First Horizon Home Loan's Livonia Michigan
office. Before using ACT every member of the team had to maintain separate
contact lists of customers and prospects. There was no centralized means
of scheduling, recording phone and meeting notes or document
management. Since implementation and training in ACT! the entire team is
better coordinated - tracking prospects and clients is easier.
Now that the database is available on Mr. Fairbanks' hand held Nextel Blackberry he is in constant touch with his office and customers. If any
schedule changes are made in his ACT! database by ANY member of his team he
is notified immediately of the change. ACT! is at the core of the team's
activities - everything they do is recorded - and everything they plan is coordinated through ACT!
Troy recently told us that Implementing this solution was The best business decision I have made in a long, long time! I'm better connected to my customers and my staff.
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